PLEASE NOTE: Due to the impacts of the COVID-19 pandemic, our warehouse is currently experiencing delays processing returns. Please allow additional time for your return to be processed & refunded. We sincerely apologise for the inconvenience and thank you for your continued patience.

Should you have any queries or concerns please don't hesitate to contact our Customer Care team.
If you’re not 100% satisfied with your purchase, you can return your item(s) online within 30 days of purchase and we will be happy to provide you with a refund depending on your payment method and if you meet the below return conditions. Are you in New Zealand? Please visit our New Zealand Site by selecting NZ in the header.
Item(s) were purchased within the last 30 days
Item(s) are in original packaging (including the shoe box)
Item(s) are unworn, undamaged and unmarked


All online returns are FREE! Please ensure you have met the return conditions above.
Log in to your account and select the items to return. If you checked out as a guest please click here
Pack your items in their original packaging (including the shoe box!)
Select ParcelPoint or Australia Post as your return method and follow the instructions
Drop your items at the local post office or ParcelPoint location and keep hold of the tracking number
Please allow 5-10 business days for your return to reach our warehouse. If approved, your refund will be processed as soon as possible and we will notify you by email. Please allow up to 2 weeks for processing and funds to reach your account.
Can I exchange an item?
Unfortunately we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.
Can I return sale items?
Items that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.
How do i return my eBay order?
Please be advised eBay customers cannot use the Styletread website to book a free return. If you have purchased through our eBay store, you will need to log in to your eBay account and process your return there.
What do I do if my items are faulty?
Styletread's Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you believe your product to be faulty, please contact our Customer Happiness Team. Styletread may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.