All orders are dispatched from our Melbourne warehouse. Most orders will be dispatched on the next business day following the date of your order. Delivery timeframes are calculated from date of dispatch.
PLEASE NOTE: the below timeframes may change without notice due to unforeseen impacts from the current COVID-19 pandemic. Our warehouse team and delivery partners continue to work hard to dispatch and deliver your orders as quickly as possible.
Australian Metro 1-3 Business Days $10 FREE
Australian Regional 2-5 Business Days $10 FREE
For delivery to New Zealand please go to our New Zealand site by clicking "NZ" at the top right, or in the menu on a mobile device.
What if I am not home when my parcel arrives?
All of our parcels will require a signature upon delivery. If you are not home to sign for delivery, our delivery partner will take your parcel to your local Post Office for collection. Alternatively, you may provide us with authority to leave the parcel at a safe place at your chosen address, by ticking the box at the checkout.
How do I change my delivery address after my order has been placed?
We sadly cannot always guarantee that your address can be changed before an order is dispatched, due to our automated processing system. However, we recommend that you call us as early as possible, to determine if the address can be changed in time. You can contact our Customer Care team on (AU) 1300 602 947 from 9am to 5pm AEST Monday to Friday (excluding VIC public holidays), or use the live chat feature shown in the bottom right corner.
What is my tracking number?
Once your online order is dispatched you will receive an email from us to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder in your email.
I have not received all of the items that I had ordered
We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails from Australia Post with separate tracking numbers for each parcel.In the event of a split parcels please be assured that you will not incur any additional shipping charges.
Do you ship internationally?
Currently we only ship to New Zealand. For delivery to New Zealand please visit our NZ site. Simply click 'NZ' at the top right-hand corner of the screen to shop on our New Zealand store or head to Prices are in NZD and shipping is charged at a flat rate of $15, or free for orders over $100.